BOOKING POLICY

Children & Additional Guests

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For safety reasons, children under the age of 13 are not permitted in the salon. Our environment contains chemicals, hot tools, and sharps within easy reach, and due to ongoing incidents we have introduced this policy to ensure the wellbeing of all clients and staff.

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Time of Booking

 

When placing your booking you will be required to place a 50% deposit.

 

Cancellation

 

In the case of a cancellation, we require 72 hours notice. Cancellations made within 72 hours prior to the appointment time, the deposit is forfeited.

 

For cancellations before 72 hours prior to the appointment time deposit is refunded to the original payment method.

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Late Arrival

 

In the event of a late arrival where the stylist cannot provide the service, the deposit is forfeited and the appointment. 

 

No Show

 

In the event that a client has not arrived for their appointment and has also not called to notify the salon of their absence, the remaining 50% will be charged back to the card on file. 

 

Reschedule

 

When rescheduling an appointment within the 72 hour cancellation period, deposit is forfeited.

 

In the event of a booking fee being charged and funds are not available, clients are unable to secure a future appointment until ALL unpaid monies are paid. Unpaid fees will be automatically reattempted periodically.